Accessibility

Parking

Cars with a disabled parking permit can park for up to three hours on the road outside the main entrance to the museum. Vehicles can also drop off visitors at the main entrance. For car park information, see our How to Find Us page.

Museum building

The main entrance area is fully accessible.

The museum is divided in half, with both halves arranged over three floors, linked by several staircases. There are handrails on all the stairs and seating is available around the museum.

The ground floor is fully accessible on one side of the building, which includes the Condemned Cell and the craft workshops.

The Victorian Street, which takes up the other side of the ground floor, is accessible via a wheelchair lift up a short staircase. At busy times, there may be a delay in using the lift as only two wheelchair users are allowed in the Victorian Street at one time due to fire regulations. Please contact us if you have a particularly large wheelchair.

Unfortunately the upper floors of the museum are not yet accessible to wheelchair users. For this reason, there is no admission charge for each wheelchair user, plus their carer.

Toilets

There is one disabled toilet with baby changing facilities on the ground floor.

Games Yard

The yard outside the back of the museum which can be used for picnics is fully accessible.

Shop

The main shop is fully accessible. There is restricted space in the small Pantry shop, which sells food and confectionery, but staff are happy to help with service.

Cafe

The split-level self-service cafe is up 16 steps from the ground floor. However, tables and seating are available in a quiet area behind the shop, where cafe staff are happy to provide table service. Groups of disabled visitors can also be catered for by the cafe.

Help

If you would like to make special arrangements for your museum visit, please contact us and we will be happy to help.