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Cars with a disabled parking permit can park for up to three hours on the road outside the main entrance to the museum. Vehicles can also drop off visitors at the main entrance. For car park information, see our How to Find Us page.
The main entrance area is fully accessible.
The museum is divided in half, with both halves arranged over three floors, linked by several staircases. There are handrails on all the stairs and seating is available around the museum.
The ground floor is fully accessible on one side of the building, which includes York Castle Prison and The Sixties exhibitions.
The Victorian Street, which takes up the other side of the ground floor, is accessible via a wheelchair ramp.
Unfortunately the upper floors of the museum are not yet accessible to wheelchair users. For this reason, there is no admission charge for each wheelchair user, plus their carer.
There is one disabled toilet with baby changing facilities on the ground floor.
The yard outside the back of the museum, close to the York Castle Prison area, is fully accessible.
The main shop is fully accessible. There is restricted space in the small Pantry shop, which sells food and confectionery, but staff are happy to help with service.
Our cafe, in the entrance area of the museum, is fully accessible.
If you would like to make special arrangements for your museum visit, please contact us and we will be happy to help.