General Contact Enquiries
Address
York Castle Museum
Eye of York
York
YO1 9RY
Company No. 4381647
Registered Charity No. 1092466
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General Enquiries
Please fill out the form below to get in contact with York Museums Trust
York Museums Trust – Enquiries
If you need assistance please refer to this how-to guide, or if you’d like to speak to our customer service team, please leave us a message on 01904 687687 and we will get back to you as soon as possible.
Please note that due to staff capacity, response times for enquiries may take longer than usual, especially over the bank holiday weekend (29 – 31 August).
If you can no longer make your entry slot, but still wish to visit the same day, you do not need to contact us as we are flexible with timings. Simply present the original booking confirmation on arrival.
If you can no longer visit us on the original day of booking, and you have bought tickets to York Castle Museum or the Yorkshire Museum, you do not need to contact us. Your tickets are valid for 12 months from date of first visit.
School Enquiries
For enquiries, bookings and more information on schools, please visit the school website pages here:
York Castle Museum School Visits | York Castle Museum
Yorkshire Museum School Visits | Yorkshire Museum
York Art Gallery School Visits | York Art Gallery
Group Bookings
For Group or Higher Education visits, please fill out the form below
Or email group.bookings@ymt.org.uk
Curatorial Enquiries
Latest News
- Making every day feel like Christmas Eve at York Castle Museum
- Amazing discounts for families at York Castle Museum in Early Autumn Saver Promotion!
- A Truly Historical Halloween: October Half-Term at York Castle Museum
- York Castle Museum whips up Victorian picnic recipes for summer that everyone should try.
- Amazing discounts for families at York Castle Museum in Visit York’s York Attractions Week!
