Visitor Information for York Castle Museum

Visitor Information

Click here to view our current leaflet.

Click here to view a map of the museum.

 

Opening Times

Open daily: 9.30am – 5pm*

Closed: 25, 26 December and 1 January.

Early closing at 2.30pm: 24 and 31 December.

 

Bags and Luggage

At times for additional security we may implement bag checks at the museum.

For security reasons we do not permit any item of luggage larger than 55 x 40 x 20cm to be taken onto the galleries.

For health and safety reasons we do not permit wheeled luggage or shopping trollies of any size to be taken on to the galleries.

At the moment we unfortunately do not have storage locker facilities, and so recommend the use of Yorbag and other third parties for any luggage storage needs. Please contact us if you require any further information.

If you have purchased an online ticket to the Museum, you can get 20% discount at Yorbag when you show your ticket.

 

Approximate length of visit: 2.5 to 3 hours.

 

Weekday Admission

YMT Card Holder FREE

Adult (with 10% Gift Aid Donation) £12.00

Adult (without donation) £10.90

Child (under 5) FREE

Child (5-16) £4.00

Student/Young Person**: £8.40

York Resident (with 10% Gift Aid Donation)*** £9.60

York Resident (without donation)*** £8.72

Visitors on Universal Credit*** £6.00 / FREE for York Residents on Universal Credit

 

Weekend Admission (A Dickensian Christmas)

Adult (with 10% Gift Aid Donation) £15.00

Adult (without donation) £13.90

Student/Young Person * £11.40

YMT Card Holder £3.00

Non York Child (under 5) FREE

York Child (under 5) FREE

Non-York Child (5-16) £4.00

York Child (5-16) FREE

York Resident (with 10% Gift Aid Donation) ** £12.60

York Resident (without donation)** £11.72

Visitors on Universal Credit ** £7.50

York Residents on Universal Credit ** £1.50

**For those aged 17-24 or in possession of a valid student card, such as an NUS card.

***York residents must be able to demonstrate that they live within the City of York Council local authority boundary by providing a recent Council Tax statement, a valid YorkCard from an Explore library, a York student ID card or similar.

 

If you or any of your party have an additional need that you feel may affect your visit, please talk to our Visitor Experience team when you arrive as you may be eligible for a discounted entry rate.

 

Book Your Tickets Online

Don’t miss out and pay your admission online.

 

YMT Card

With a YMT Card, you can enjoy unlimited access to York Castle Museum, the Yorkshire Museum and York Art Gallery for a whole year, discounts in our shops, exciting prizes and more.

 

Free Admission

We offer free admission for the below. Please note that a valid card or proof of identity will be required in most circumstances.

  • Carers who are accompanying a disabled visitor
  • Blind or partially-sighted visitors
  • York Pass holders
  • York Museums Trust staff, Trustees and volunteers
  • Blue Badge Guide
  • Museums Association Card
  • ICOM (International Council of Museums) staff
  • NMDC (National Museums Directors council) staff
  • GEM (Group for Education in Museums) staff
  • York members of the Association of Voluntary Guides
  • MAX Card
  • Visit York Tourism Partners
  • Visit York VIP Pass
  • Museum and gallery employees for organisations included in the NMDC Reciprocal Free Admission Scheme

 

How to Find Us

Eye of York, York, YO1 9RY (If you are using a SatNav, please enter this alternative postcode – YO1 9WD)

York Castle Museum is in the centre of York, close to Clifford’s Tower and the Coppergate Shopping Centre.

 

Parking & Public Transport

The nearest car park is the Castle car park next to Clifford’s Tower. For more car parking information visit www.yorklive.info.

York Castle Museum takes approximately 20 to 25 minutes to walk to from York Railway Station – follow the green pedestrian signs to the ‘Castle Area’.

The nearest bus stop is on Tower Street where the number 3 bus stops. This is within 150m (164yds) of the museum. There are several other bus stops nearby. For more information visit www.itravelyork.info/buses.

You might also want to make use of the city’s park and ride service.

Accessibility

The main entrance area is fully accessible. The museum is divided in half, with both halves arranged over three floors, linked by several staircases. There are handrails on all the stairs and seating is available around the museum.

The ground floor is fully accessible on one side of the building, which includes York Castle Prison and The Sixties exhibitions. The Victorian Street, which takes up the other side of the ground floor, is accessible via a wheelchair ramp.

The upper floors of the left-hand side of the building are unfortunately not wheelchair accessible – this includes the Shaping the Body exhibition and the 80th anniversary display.

A lift provides access to the upper floors on the right-hand side of the building, which includes the 1914: When the World Changed Forever exhibition. Please note that due to fire evacuation requirements, the exhibition can only allow access to two wheelchair users at a time.

The exercise yard outside the back of the museum close to the York Castle Prison area is fully accessible.

Click here for more information on accessibility.

 

Toilets

There are two main toilet facilities in the museum both on the ground floor. These can be found on the Victorian Street and also near the Prison Cells. There is one accessible toilet in this area with baby changing facilities.

 

Cafe

No museum visit is complete without a visit to Cafe 68 at the Castle! We serve delicious lunches, homemade cakes and our own house blend coffee with options for special diets and kids.

Please note the cafe closes at 4.30pm.

 

Shop

From traditional Victorian games and old-fashioned sweets to informative books and unique souvenirs – young or old, you’ll find that perfect gift. YMT Card holders receive a discount on items bought in the shop.

 

Families

Pushchairs cannot be taken into galleries. A ‘buggy park’ and a choice of baby carriers are available free of charge. It is requested that pushchairs are folded in order to allow more space for other visitors’ pushchairs. Bags and coats should not be left with pushchairs. For more information please visit our Families page.

 

Dogs

Assistance Dogs are permitted but no other animals are allowed entry to the museum.

 

Photography

Photography for personal use is allowed around the museum, but there may be restrictions during special exhibitions and the use of tripods may be restricted when busy. Please seek permission in writing from the Museum Manager if you wish to take film/video footage for personal use.

For information on publishing images of our collection and building please contact our Enquiries department. We also offer copyright-free images via our online collections. Visit our image policy and requests page for details.

 

Group & School Bookings

Visit our group bookings page for information on booking a group or school visit.

 

Prayer Space

Although we do not currently offer a designated prayer space, please ask a member of staff if this is something you require and they’ll try to find an appropriate space for you.

 

Guides to York Castle Museum

Our foreign language guides are currently being updated. The guides here do not list all of our current galleries but they should still prove a useful addition to your visit.

English Guide to York Castle Museum

French Guide to York Castle Museum

German Guide to York Castle Museum

Chinese Guide to York Castle Museum

Spanish Guide to York Castle Museum

Polish Guide to York Castle Museum

 

Support York Museums Trust

Our collections are of national and international importance, and our museum welcomes thousands of visitors each year.

York Museums Trust is a registered charity set up to care for the city’s art and heritage and develop them for future generations.

Donations, endowments and bequests of any size are welcomed – any gift makes a difference.

For more information, or to make a donation, please visit our Donations page.

 

Visiting York

For more information on visiting York please click here to view the Visit York Visitor Guide.

 

Find us on TripAdvisor

 

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