Visitor Information for York Castle Museum

Visitor Information

Click here to view our current leaflet.

Opening Times

Open daily: 9.30am – 5pm

Closed: 25, 26 December and 1 January.

Early closing at 2.30pm: 24 and 31 December.

 

Approximate length of visit: 2.5 to 3 hours.

 

Please note: For additional security, we are currently implementing bag checks at the museum and ask that suitcases and large pieces of luggage are not brought onto site. Please contact us if you require any further information.

 

UPDATE 22 SEPTEMBER 2017 – Please note that the lift at York Castle Museum is out of order. The lift provides access to the upper floors of the right-hand side of the building, which includes access to the 1914: When the World Changed Forever exhibition. We hope to have the lift repaired as soon as possible and apologise for the inconvenience caused to our visitors.

 

Admission

YMT Card Holder                                         FREE

Adult (with 10% Gift Aid Donation)  £10.00

Adult (without donation)                        £9.09

Child (16 and under*)                                 FREE with a paying adult

Access Day Ticket**                                    £5.00

With a YorkCard                                           20% off day tickets

 

YMT Card

12 months unlimited access to York Castle Museum, York Art Gallery and the Yorkshire Museum. Click here for details.

YMT Card                                                        £22 / £20 with Direct Debit

if you are a York resident***                     £11 / £10 with Direct Debit

Access YMT Card**                                     £11 / £10 with Direct Debit

if you are a York resident***                      FREE

 

* Up to four children free per one paying adult. Additional children aged 5-16 will be charged at £4.50 per child. Under 5s are free.

** Access tickets: up to 50% discount for visitors aged 17-24 or in receipt of Pension Credit or Universal Credit (that’s Income-Related Employment and Support Allowance, Income–based Job Seeker’s Allowance, or Income Support). Evidence may be required. York Museums Trust is an independent charity, we need to raise funds but we are also committed to providing access to everybody.

*** York residents must be in possession of a valid YorkCard, available from all Explore libraries, a York student ID card, or a current Council Tax bill demonstrating that they live within the City of York Council local authority boundary.

Please note that the above admission prices do not apply to group bookings of ten or more – please click here for information on group bookings.

 

Special Admission Offer

Explore more of York’s chocolate history with a visit to York Castle Museum and York Chocolate Story, with 20% off the standard entry fee to either attraction with a valid ticket or receipt. Please see below for terms and conditions.

  • Valid one month after issue of ticket/receipt.
  • Not valid in conjunction with any other offer.
  • Children under 16 are free.
  • Not available on group tickets.
  • Not exchangeable for cash.
  • York Castle Museum reserves the right to change or refuse the offer at any time.

 

Free Admission

We offer free admission for the below. Please note that a valid card or proof of identity will be required in most circumstances.

  • Carers who are accompanying a disabled visitor
  • Blind or partially-sighted visitors
  • York Pass holders
  • York Museums Trust staff, Trustees and volunteers
  • Blue Badge Guide
  • Museums Association Card
  • ICOM (International Council of Museums) staff
  • NMDC (National Museums Directors council) staff
  • GEM (Group for Education in Museums) staff
  • York members of the Association of Voluntary Guides
  • MAX Card
  • Visit York Tourism Partners
  • Visit York VIP Pass
  • Museum and gallery employees for organisations included in the NMDC Reciprocal Free Admission Scheme

 

How to Find Us

Eye of York, York, YO1 9RY (If you are using a SatNav, please enter this alternative postcode – YO1 9WD)

York Castle Museum is in the centre of York, close to Clifford’s Tower and the Coppergate Shopping Centre.

 

Parking & Public Transport

The nearest car park is the Castle car park next to Clifford’s Tower. For more car parking information visit www.yorklive.info.

York Castle Museum takes approximately 20 to 25 minutes to walk to from York Railway Station – follow the green pedestrian signs to the ‘Castle Area’.

The nearest bus stop is on Tower Street where the number 3 bus stops. This is within 150m (164yds) of the museum. There are several other bus stops nearby. For more information visit www.itravelyork.info/buses.

Cafe

No museum visit is complete without a visit to Cafe 68 at the Castle! We serve delicious lunches, homemade cakes and our own house blend coffee with options for special diets and kids. Click here to find out more.

YMT Card holders receive a discount on items bought in the cafe.

Please note the cafe closes at 4.30pm.

 

Pushchairs

Pushchairs cannot be taken into galleries. A ‘buggy park’ and a choice of baby carriers are available free of charge.

It is requested that pushchairs are folded in order to allow more space for other visitors’ pushchairs. Bags and coats should not be left with pushchairs.

 

Access

The main entrance area is fully accessible. The museum is divided in half, with both halves arranged over three floors, linked by several staircases. There are handrails on all the stairs and seating is available around the museum.

The ground floor is fully accessible on one side of the building, which includes York Castle Prison and The Sixties exhibitions.

The Victorian Street, which takes up the other side of the ground floor, is accessible via a wheelchair ramp.

The upper floors of the left-hand side of the building are unfortunately not wheelchair accessible – this includes the Shaping the Body exhibition and some of the Chocolate: York’s Sweet Past displays.

The upper floors on the right-hand side of the building are fully accessible via a lift – this includes the 1914: When the World Changed Forever gallery.

Please note: Due to fire evacuation requirements, the 1914 exhibition can only allow access to two wheelchair users at a time.

The exercise yard outside the back of the museum, close to the York Castle Prison area, is fully accessible.

Click here to download full accessibility information for visitors.

Click here to download  a Visual Story to help you before and during your visit.

A more detailed Visual Story is available here.

 

Toilets

There are two main toilet facilities in the museum both on the ground floor. These can be found on the Victorian Street and also near the Prison Cells. There is one accessible toilet in this area with baby changing facilities.

 

Shop

From traditional Victorian games and old-fashioned sweets to 60s books and stocking fillers – young or old, you’ll find that perfect gift. YMT Card holders receive a discount on items bought in the shop.

 

Group & School Bookings

Please click here for information on booking a group or school visit.

 

Guides to York Castle Museum

Our foreign language guides are currently being updated. The guides here do not list all of our current galleries but they should still prove a useful addition to your visit.

English Guide to York Castle Museum

French Guide to York Castle Museum

German Guide to York Castle Museum

Chinese Guide to York Castle Museum

Spanish Guide to York Castle Museum

Polish Guide to York Castle Museum

 

Visiting York

For more information on York Castle Museum and other attractions in York, please click here to view the York 2017 Visitor Guide from the team at Visit York.

 

Find us on TripAdvisor